Kayflex
DIVAN BEDS, HEADBOARDS & FABRIC BEDS COLOUR OPTION ABOVE
The Kayflex philosophy is quite simple, they believe your bedroom should be your very own personal oasis in which sleep, serenity and comfort combine to give you a solid nights sleep and a blissful escape to relax in during the day. About one third of our lives are spent sleeping, and so a good nights rest is essential. With Kayflex’s solid and contemporary beds combined with our excellent range of mattresses we can ensure that you get the rest you need and deserve.
We may have well over 100 Years combined experience but each day we strive and drive our business forward and never lose sight of our customers needs. We pride ourselves on serving you… our customer… and your changing needs.
KAYFLEX DELIVERY
Kayflex are proud to offer a new Direct Home Delivery service straight to you the customer to a room of your choice. The delivery service takes approximately 7 days from the day of ordering and is provided by a dedicated delivery team. For a more accurate delivery time please contact our sales team.
KAYFLEX 5 YEAR WARRANTY
Kayflex take pride in manufacturing a product which they believe to be not only value for money, but which has also been produced with care and attention by highly skilled and experienced craftsmen. The confidence in the product, quality and workmanship that goes into the manufacturing of Kayflex products mean they offer a minimum 12 month guarantee from the date of purchasing. In the unlikely event that any problem is found during the first year of use which is due to poor workmanship or faulty raw materials they will replace this completely free of charge providing the correct care instructions have been followed during it's use. Kayflex advise you first contact the original retailer it was first purchased from via email or letter with a description of the problem and photographic evidence, all alongside your original receipt.
In addition to the manufacturers 12 month guarantee your purchase also has a further 4 year limited warranty (foam only). Should your product develop a manufacturing defect within this timescale you may be able to claim on the warranty which if effective from the date of the purchase providing you have the original receipt of purchase. In the first instance please email your retailer stating the nature of the fault and backed with photographic evidence. Under the terms of the Kayflex warranty a charge is applied based on a sliding scale dependant on the age of the mattress PLUS delivery costs. Please see below a breakdown of the sliding scale;
- Up to 12 months = Free of charge replacement
- 1 to 2 years = 20% charge of the purchase price (excluding courier charges)
- 2 to 3 years = 40% charge of the purchase price (excluding courier charges)
- 3 to 4 years = 60% charge of the purchase price (excluding courier charges)
- 4 to 5 years = 80% charge of the purchase price (excluding courier charges)
Kayflex are continually developing, improving and updating products and as such an identical replacement may not be available at that time but in any event you will receive a comparable replacement product. Kayflex reserves the right to change any material used in the manufacturing process at any time. The warranty does not cover fault if it is deemed to show any of following which are exlusions to the warranty;
- Any abuse, misuse or general wear and tear
- Any causes other than faulty manufacture or materials
- Where the product has not been protected and is in a soiled or unsanitary condition
- The use of an unsuitable base or foundation (see care guide)
- Where the product care guide instructions have not been adhered to
Please Note: It is not uncommon through constant usage that mattresses have permenant indentations up to 2.5cm. This is most commonly caused by customers own sleep patterns and similarly softening of the foam overtime is normal and does not constitute a manufacturing fault. Unfortunately, perceptions of confort and firmness levels are largely subjective and as such are not covered by this warranty. The terms of this warranty are not transferable and this does not affect your statutory rights.